Customer Care and Crisis Management
Back in the day, people would write a letter or phone you up when they had an issue (or compliment) with your services – not anymore. People are now taking to social media to share their opinions. This can be great, if managed properly, but it can also have a massive detrimental effect.
As you know, social media in an open forum and can be accessed by anyone. If you have people talking about your business, good or bad, you need to have someone on hand to facilitate this conversation. With 87Food, you can rest assured that you are in safe hands.
We constantly have our ear to the ground listening to what people are saying about your company. We facilitate conversation with them, reply to ALL reviews and nip any disputes in the bud.
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